Legal Ombudsman proposes technical changes to Scheme Rules
2 January, 2019 Today, the Legal Ombudsman is publishing minor technical changes to its Scheme Rules for a period of representations, in compliance with Section 205 of the Legal Services Act 2007....
View ArticleGuidance: our approach to determining complaints
29 January 2019 Our new guidance on our approach to determining complaints provides an overview of the key factors we take into account in our investigation process.
View ArticleLegal Ombudsman updates Scheme Rules
25 March 2019 Today, the Legal Ombudsman is publishing its new Scheme Rules, which will take effect from Monday 1 April 2019. The changes reflect the transfer of complaints about claims management...
View ArticleGuidance: Scheme Rules FAQs
27 March 2019 Our new guidance on our scheme rules provides answers to some of the frequently asked questions about our scheme rules.
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2019-20 Business Plan and Budget
12 April, 2019 Today, the Legal Ombudsman has published its Business Plan and Budget for 2019-20. This plan marks the final year of our 2017-2020 strategy. We are proud of the progress we’ve made...
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Guidance: An ombudsman’s view of good costs service – second edition
Costs and cost information frequently feature in the complaints we receive. This refreshed guidance sets out the Legal Ombudsman’s view of good costs service, supported by a range of case studies which...
View ArticleLeO News – Edition 21 is out
LeO News is the Legal Ombudsman’s quarterly newsletter. In this edition, you can read about our: Business Plan and Budget 2019-20; updated cost guidance; Talking Point feature with our Chief Ombudsman...
View ArticleOLC Annual Report 2018-19 published
18 July 2019 The Office for Legal Complaints is delighted to publish today its Annual Report and Accounts for 2018/19. In a year of achievement and challenge Chair Wanda Goldwag said ‘the Board and I...
View ArticleOffice for Legal Complaints welcomes Independent Review of Legal Services...
18th September, 2019 OLC responds to the publication of the interim report for the Independent Review of Legal Service Regulation. Here is the press release.
View ArticleLeO launches transparency discussion paper
1 October 2019 The Legal Ombudsman (LeO) has today published a discussion paper on Transparency and Reporting Impact. This paper begins a conversation about how we could improve our currenting...
View ArticleConsultation on our draft Strategy for 2020-23
16 December 2019 Today, the Legal Ombudsman has published a consultation document on its Corporate Strategy for 2020-2023. The full press release can be viewed here. This marks the beginning of a new...
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LeO News – Edition 22 is out
Edition 22: LeO News is the Legal Ombudsman’s quarterly newsletter. In this edition, you can read about our: Business Plan and Strategy consultation; Transparency discussion paper and take a closer...
View ArticleElisabeth Davies is preferred choice for next Chair of the OLC
12 March 2020 The Legal Services Board (LSB) has announced today that its preferred candidate for Chair of the Board of the Office for Legal Complaints (OLC) is Elisabeth Davies. The OLC Board oversees...
View ArticleLegal Ombudsman welcomes new OLC Board Chair
31st March, 2020 The Legal Ombudsman welcomes the appointment of Elisabeth Davies to the post of Chair of the Office for Legal Complaints (OLC). The OLC Board oversees the work of the Legal Ombudsman...
View ArticleOur approach during the COVID-19 pandemic
This guidance for legal service providers sets out our approach when considering complaints as a result of the difficulties brought about by COVID-19. We are currently able to maintain a reasonable...
View ArticleLegal Ombudsman Chief Ombudsman announces new position
5th June, 2020 Rebecca Marsh, the Chief Ombudsman for the Legal Ombudsman, has announced she is to leave the organisation to take up the position as the Property Ombudsman in October. More details can...
View ArticleSenior Management and Board recruitment
7th July, 2020 The Office for Legal Complaints has begun recruitment this week for the following posts: – Chief Ombudsman – Chief Operating Officer – Non-executive Director. More details can be found...
View ArticleOffice for Legal Complaints (OLC) Annual Report published
15th July, 2020 The Office for Legal Complaints has published its Annual Report and Accounts for 2019/20. More details can be found in the press release here.
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OLC Board update
11th August, 2020 The OLC recently held its July Board meeting, which was full and substantive, as you would expect it to be. The papers for the meeting can be found here. The Board’s focus was on...
View ArticleTransparency and Reporting impact – response paper
In October 2019 we published a discussion paper which considered the different ways in which we could improve the transparency of our work both in order to support consumer choice and wider learning...
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